Binary Digital Solutions Refund Policy

At Binary Digital Solutions, we strive to ensure our clients are fully satisfied with our digital services, including website design, development, mobile apps, branding, and digital marketing. Our refund policy outlines the terms and conditions under which refunds are provided.

1. General Conditions

1. Refund requests must be made in writing to info@binarydigitalsolutions.com. 
2. All refund requests must include a detailed explanation of the reasons for the request.
3. Refunds are not guaranteed and will be assessed on a case-by-case basis.

2. Eligibility for Refunds

2.1 Website Design and Development Services:

• Refunds will be considered if the project has not progressed beyond the initial design phase.
• If a project is canceled after the initial design phase, a partial refund may be provided based on the work completed.
• No refunds will be given once the development phase has commenced.

2.2 Mobile App Development:

• Refunds will be considered if the project has not progressed beyond the initial planning and design phase.
• If a project is canceled after the initial planning and design phase, a partial refund may be provided based on the work completed.
• No refunds will be given once development has commenced.

2.3 Branding Services:

• Refunds will be considered if the project has not progressed beyond the initial concept phase.
• If a project is canceled after the initial concept phase, a partial refund may be provided based on the work completed.
• No refunds will be given once the final design has been delivered.

2.4 Digital Marketing Services:

• Refunds for digital marketing services (including SEO, PPC, social media marketing) will be considered if the services have not commenced.
• No refunds will be given once the campaign has started.

3. Non-Refundable Services

1. Services provided under special discounts or promotions. 
2. Consultation fees. 
3. Any third-party fees or costs incurred during the execution of the project. 
4. Any service that has been provided to the client and fulfilled as per the agreed terms.

4. Process for Refunds

1. Submit a refund request to Info@binarydigitalsolutions.com with all necessary details. 
2. Our team will review the request and may request additional information if necessary. 
3. We will communicate the decision within 14 business days of receiving the request.
4. If approved, refunds will be processed within 14 business days through the original method of payment.

5. Disputes and Chargebacks

1. If a client disputes a payment or initiates a chargeback, Binary Digital Solutions reserves the right to contest the dispute with the relevant financial institution.
2. Clients are encouraged to contact us directly to resolve any issues before initiating a dispute or chargeback.

6. Changes to Refund Policy

1. Binary Digital Solutions reserves the right to modify this refund policy at any time.
2. Changes will be posted on our website, and it is the client’s responsibility to review the policy periodically.

By engaging with Binary Digital Solutions, you agree to the terms and conditions outlined in this refund policy.

For any questions or further assistance, please contact us at info@binarydigitalsolutions.com.